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Odour and Urine Treatment

Australians love dogs and cats. These companion animals are often considered our best friends and beloved family members. Studies show one in every three households include a dog and one in four is home to a cat.  That’s 40% of Australian households owning a dog and 26% owning a cat..Pets are a wonderful addition to any family but occasionally even the most well behaved of pets can have un-wanted accidents or get sick. As you can imagine this is a very common problem. Another problem that can arise due to the presence of pets is smelly odours. Often owners don’t realize their home has an odour problem due to their sense of smell becoming acclimatized to the malodors over time.but their visitors will notice it immediately.Of these side effects pet urine would have to be the most detrimental to your home and furnishings. Urine can be your carpets worst enemy and unless the urine is addressed further damage to your carpet, underlay and floor can occur. The problem with urine stains is they can be a lot deeper and larger than they first appear. Urine can quite easily soak through the backing of your carpet and into the carpet pad or underlay. In severe situations it can even start to soak into your sub floor.


To eliminate urine stains and the associated odours, the urine needs to be removed or neutralized from each of the affected layers. If all of urine is not removed or neutralized completely the odours can return when any moisture comes in contact with the dried urine salts. This can sometimes happen in times of high humidity or after steam cleaning if the technician is not notified
about the spot.

Pet Stain and Odour Solutions:

Light to Moderate Contamination: Surface cleaning is acceptable for urine contamination levels where it has not penetrated into the backing of the carpet. Steam cleaning with a decontaminating and odour neutralising rinse will be sufficient in most cases.

Moderate to Heavy Contamination: When urine has penetrated through the backing of the carpet and contaminates the underlay or old stains where the smells keep returning, you have three options.

1. Sub-Surface Extraction: (80 – 90% Successful)
When the location of the stain has been identified we pour as odour and bacteria neutralising solution from the top of the carpet, saturating the stain and dissolving the urine salts and odour causing bacteria.

  • After our neutralising solution has had time to work we use a special sub-surface extraction tool connected to our high powered truck mount to suck out the chemical along with the dissolved urine and bacteria. We repeat the process with clean water to rinse out any remaining chemical and continue rinsing until only clear water is extracted.
  • As a final step we rinse clean the area with our steam cleaning wand.

2. Pull Back & Replace Pad: (99% Successful)
On really bad stains where pets have urinated over and over again in the one spot or just a large spot left untreated and the urine has even penetrated the sub floor.

  • First we pull back the carpet and remove the contaminated underlay.
  • We clean and seal the sub floor with an encapsulating sealer preventing any odour form returning, replace any smooth edge if needed, clean the back side of the carpet and let it dry.
  • When the back of the carpet and sub floor are dry we install the new underlay and seal the back side of the carpet with an encapsulating sealer to seal out any remaining residue.
  • Finally we will clean and deodorise the top side of the carpet followed by reinstallation.

3. Full Replacement: (100% Successful)

Note: If you are having all new carpet and underlay installed the sub floor must be thoroughly cleaned, disinfected and sealed beforehand. If this is not done properly the odour can return and contaminate your new carpet and underlay.

Colour Loss or Permanent Staining

Unfortunately pet urine stains can be one of the toughest stains to remove especially on carpets that have been acid dyed (wool and nylon)

In some cases the acids in pet urine can cause irreparable damage to your carpet in the form of colour loss.The urine can strip colour from these types of carpet. Often the effects occur over time but some spots can react instantly. It is always best to act quickly on any stain, especially urine stains as it greatly increases the chance of successful stain removal and decreases the chance of permanent damage. Unfortunately no amount of cleaning or deodorizing can repair this issue once it has occurred. The colour will not return when the stain is removed. There are only a few solutions to this problem they are, to live with it, replacement or colour repair (re-dyeing). Grime Fighters technicians have the specialized training and knowledge to successfully neutralize these spots and re-dye them to match the surrounding carpet.

If you’d like Grime Fighters to put an end to any pet stain and odour issues, call us on 1300 399 999 today or make an online enquiry

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  • Member of SCRIA
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  • ican
  • Wool Safe Approved - Fibre Care Specialist

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